Questions,

Set aside 1 hour 45 minutes to 2 hours with gel polish — the dry cuticle work under magnification is slow by design. Because colour sits flush against clean skin, it grows out rather than lifting: most clients get a solid 3–4 weeks. Weekend slots go first, so book a little ahead.

Gel polish is colour and shine on a healthy natural nail. Builder gel adds a thin structural layer underneath — for nails that bend, peel or are growing out a break, and it holds length too. Not sure? Book either and say so — we check your nails before we start and switch you if needed.

A lash lift curls your own lashes from the root — add a tint and it reads like mascara for 6–8 weeks, with nothing to maintain beyond keeping them dry for the first 24 hours. Extensions are attached fibres that need infills every few weeks; we don't offer them. For low-effort mornings, the lift wins.

Give us 24 hours' notice [CONFIRM] and we'll move or cancel your booking with no charge — you can reschedule straight from your Fresha confirmation. With less notice the slot rarely refills, so a fee can apply. The exact terms are in our salon policies.

Not straight away — call or message and come as you are. We hold a 10–15 minute grace window [CONFIRM]; beyond that we may need to shorten your treatment or rebook so the next client starts on time. We'll always tell you honestly which it is.

For brow tinting, brow lamination and a lash lift with tint — yes, 48 hours before your first appointment. It takes two minutes at the desk; arrange it when you book. Once done, you're covered for future visits unless your health or products change.

We're at 20 Seymour Place, Marylebone, W1H 7NH — a short walk from Marble Arch or Edgware Road. Street parking around Seymour Place is metered and scarce, so the tube is usually the calmer start to your appointment.

The salon is small and full of sharp tools and hot equipment, so children are welcome only if they can sit safely beside you for the whole visit. A friend can join when there's a spare chair — on busy days it's clients only. Message us before you set out and we'll tell you what the day looks like.

Yes. Digital gift cards live on Fresha — pick an amount and it lands in their inbox within minutes. Physical cards are at the front desk if you'd rather hand something over. Both spend on anything from the menu.

Card or contactless in the salon — Apple Pay and Google Pay included — or prepay securely through Fresha when you book. Prepaying ties the payment to your booking, which keeps reschedules and refunds simple.

If gel chips or lifts within [CONFIRM] days of your appointment, come back and we'll put it right, free. Send us a photo first so we book the right amount of time. The full fix-up terms are in our salon policies.