01
THE SHOP
Delivery &
returns.
LAST UPDATED: [DATE]
Dispatch
Orders are packed at the salon and dispatched within [CONFIRM: 1–2] working days. Orders placed over the weekend leave on [CONFIRM: Monday]. You’ll get an email with tracking the moment yours ships.
Delivery options & prices
We currently deliver within the UK only.
[CONFIRM — delivery options and prices, e.g.:]
Royal Mail Tracked 48 (2–3 working days) — £[CONFIRM]
Royal Mail Tracked 24 (next working day) — £[CONFIRM]
Free UK delivery on orders over £[CONFIRM]
Changed your mind? You have 14 days
Under the UK Consumer Contracts Regulations 2013 you can cancel your order, for any reason, up to 14 days after the day your items arrive. Tell us within those 14 days, and you then have a further 14 days to post the items back to us.
To qualify for a full refund, items need to come back unused, unopened and in their original packaging.
What we can't take back
For hygiene reasons we can’t accept returns of cosmetics that have been opened or used, or of any product whose hygiene seal is broken — cuticle oils, creams and balms included. This exclusion never applies to faulty items and doesn’t affect your statutory rights.
How to start a return
Email hello@showmeyournails.co.uk with your order number and what you’re sending back — no forms, no labels to hunt for. We’ll confirm the return address and next steps, usually the same working day. Return postage is yours to cover unless the item is faulty or not what you ordered; we recommend a tracked service, as the items are your responsibility until they reach us.
Refunds
Once your return arrives — or you send us proof of postage — we refund within 14 days to your original payment method. The refund covers the items and our standard delivery charge (not premium delivery options, where the Regulations allow us to refund the standard rate).
Faulty or wrong items
If anything arrives damaged, faulty or simply not what you ordered, email us a photo and your order number. Under the Consumer Rights Act 2015 you’re entitled to a full refund within 30 days, or a replacement — and we’ll cover the return postage. In practice: tell us, and we’ll sort it.
A note on gift cards
Gift cards aren’t sold in this shop. They’re bought through Fresha, our booking partner — see the gift cards page to buy one, and our Salon Policies for their validity and redemption terms.
Contact
Anything about an order, big or small: hello@showmeyournails.co.uk, or write to Show Me Your Nails, 20 Seymour Place, Marylebone, London W1H 7NH. This shop is operated by [COMPANY DETAILS — registered company name, company number and registered office].
QUESTIONS ABOUT AN ORDER?
hello@showmeyournails.co.uk