Our Salon

Booking & deposits

Every appointment is booked through Fresha — online, any hour, no phone tag. Pick your treatment, pick your time, and you're done in under a minute.

Some longer treatments and all bridal bookings are secured with a small deposit, taken by Fresha when you book. It comes straight off your bill on the day.

Booked the wrong thing? Don't start again — message us on WhatsApp and we'll move it for you.

Cancellations & no-shows

Plans change; we understand. Give us [CONFIRM: 24 hours] notice and we'll reschedule or cancel with no charge and no questions.

Inside that window — or if you simply don't arrive — your deposit may be kept or a cancellation fee applied. Your appointment held a chair another client would gladly have taken.

The kindest thing to do with a change of plans is tell us early. A quick WhatsApp is enough.

Late arrival

London happens. If you're running behind, message us — we hold your appointment for a grace period of [CONFIRM: 10–15 minutes].

Past that, we may need to shorten your treatment to protect the next client's time, or rebook you if the work can't be done properly in what's left. We'd always rather do it right than do it rushed.

Patch tests

Tinting and lamination use professional-grade products, and your skin deserves a rehearsal. If you're new to brow tinting, brow lamination or a lash lift with us, you need a patch test at least 48 hours before your appointment.

It takes two minutes, it's free, and no appointment is needed — drop in whenever we're open. Without a patch test on file we can't safely carry out the treatment on the day, so it counts as a late cancellation.

Refunds & fix-ups

If something isn't right — a chip, lifting, a finish you're not happy with — tell us within [CONFIRM] days and we'll fix it free of charge. A photo on WhatsApp helps us book the right slot.

We don't refund completed treatments, because the fix comes first: we'd rather get your hands back in ours and make it right.

Damage from picking, biting or DIY removal sits outside the free fix — but bring it in anyway and we'll be honest about what we can do.

Children & guests

We love a plus-one, but the studio is small and every chair is usually spoken for. If you'd like to bring someone, tell us ahead and we'll make space where we can.

Children are welcome when they can sit safely away from tools, lamps and polishes for the length of your visit. For longer treatments, honestly: the hour to yourself is part of the treatment.

Hygiene promise

Every metal tool is washed, sealed in its own pouch and sterilised in a medical-grade autoclave between clients. The pouch is opened in front of you — that's the point of it.

Files and buffers that can't be autoclaved are single-use. Stations and hands are disinfected between every appointment.

Want to see the steriliser? Ask. We show it gladly.

Gift card terms

Gift cards are bought through Fresha, our booking partner — digitally from our gift card page, or as a physical card at the front desk.

Cards are valid for [CONFIRM] months from purchase and can be spent on any treatment on our menu at 20 Seymour Place. They're redeemed against your booking on Fresha, so mention the card when you book.

Gift cards are non-refundable [CONFIRM] and can't be exchanged for cash. Treat the code like cash, too — a shared code is a spent code, and we can't replace it.